Frequently asked questions
Is Autoline Transport a broker or a carrier?
Autoline transport is both a broker and an auto transport carrier. With our in-house carrier network (ICC/MC-595008), our fleet covers approximately 10 major routes across the US. As a Bonded Broker (ICC/MC-737302), we deal with a large network of auto shipping and car transport companies who service the remainder of the US routes. We deal only with reputable carriers who are properly licensed and insured, and parallel the standards that of Autoline Carriers. When contracting a load to a network carrier, Autoline will act as the liaison between the carrier and you, the customer. We have a well established base of trucks providing quality service to assure you a worry free move. So whether your on an Autoline Truck or a Contracted Truck, you can rest assured that your getting the best service in the industry either way.
Is my vehicle insured?
What is door-to-door service?
Door-to-Door means the auto shipping or car transport driver will get as close to your door as they can legally and safely. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are enormous and need lots of room to maneuver and turn around, so if access to your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns, the driver may ask that you meet the truck at a large parking lot nearby such as a grocery store.
When can you pickup my vehicle?
How long does transport take?
Delivery times for auto shipments are pretty straight forward – Delivery takes about 1-2 days for every 500 miles traveled. So for example; if you are shipping from Houston, Texas to Los Angeles, Ca, about 1500 miles, you should expect your vehicle to be delivered within 3-6 days.
Do I have to pay a deposit?
With Autoline you'll pay nothing until your order is scheduled for pickup.
Do I need a credit card to reserve myt shipment?
Yes, making a reservation online or over the phone requires a credit card.
Do I have to be present at pickup and/or delivery?
Yes, you or your designated individual must be present at both the pickup and delivery.
Can I leave my vehicle with someone else?
Yes, as long as they have been added to the bill of lading as the official pickup and/or delivery contact.
Will my vehicle be driven?
The auto shipping driver will drive your car on and off the car transport, and may have to unload and re-load your car occasionally during transport to optimize space on the trailer. This unloading / reloading is kept to a minimum. Your car should not be driven in any case other than this. Odometer readings should be noted at pickup and delivery. Discrepancies should be noted on the delivery receipt and signed off by the driver.
Can I leave personal items in the vehicle?
How do I prepare my vehicle for shipment?
Secure or remove any loose parts or specialty items such as ground effects, spoilers, fog lights, or wide mirrors, and lower or remove the antenna if possible. Repair or seal any tears or open seams on convertible tops to prevent fast-moving air from causing further damage. Make sure the radiator has adequate levels of fresh antifreeze. Be sure that the battery is secure, has no leaks, and that the fluid levels are low enough to accommodate expansion. Leave only about ¼ tank of gas in the vehicle, as a full tank of gasoline adds a lot of costly weight to the transport. Deactivate or disconnect anti-theft devices. There can be serious problems and unnecessary expenses if the driver is locked out or if the alarm goes off during the auto shipping process or the car transport. And finally, make sure that your vehicle is clean enough to ensure an accurate pickup inspection.
When do I pay?
How can I track my shipment?
You can track your order through our online tracking system. If you need more information than what is posted on your account, then by all means feel free to contact us anytime by email or phone.
What are your hours?
Sat – Sun 10am – 2pm